30-Day Return & Refund Policy
At Monster Fishing, we value your satisfaction. If you're not happy with your purchase, you may return it within 30 days of receiving your order for a refund or exchange.
How to Return
- Contact Us: Reach us at shop@monsterfishing.co.nz with your order details and the reason for your return.
- Ship the Item: Use the return address provided to send back your item. We recommend trackable shipping for security.
Return Eligibility
- Items must be unused, in original condition, and include all packaging and accessories.
- Non-returnable items include: gift cards, clearance items, and personalized products.
Refund Process
- Refunds will be issued to your original payment method within 5-7 business days after we inspect and approve the return.
- Initial shipping costs are non-refundable unless the return is due to our error.
Free Returns for Defective or Incorrect Items
- If the item is defective or we made a mistake, we’ll cover the return shipping cost and offer a replacement or full refund.
Exchanges
- The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Contact Us
- Email: shop@monsterfishing.co.nz
- Address: 32 Waiwarawara Drive, Ruakaka, 0171